"Nationally, Campaign for Accountability, a Washington-based group critical of solar, has tracked a sharp rise in company complaints by consumers in the past five years. 'Often the target customer who is ripe for abuse is somebody who is retired, has a fixed income, and who is taken in by the promise of a constant electric bill,' said its executive director, Daniel Stevens. 'The individual will wind up being charged more for their electric costs than they were before they installed solar panels. It’s one of the clearest ways that these companies mislead customers.'"
"In March, the attorney general of New Mexico filed a 17-count civil complaint against Vivint Solar that accused the company -- which sells and leases rooftop solar panels in California, New Mexico and other states – of fraud, racketeering and unfair business practices. California Attorney General Xavier Becerra would do well to follow New Mexico's lead."
Watchdog Calls on Attorneys General in Arizona, Nevada, and New York to Investigate Rooftop Solar Industry After New Mexico Attorney General Files Lawsuit Against Vivint
On April 24, 2018, CfA called on attorneys general in Arizona, Nevada, and New York to investigate rooftop solar companies with an emphasis on Vivint Solar.
CfA Again Calls on Attorneys General in California and Texas to Investigate Rooftop Solar Industry After New Mexico Attorney General Files Lawsuit Against Vivint
On March 22, 2018, CfA renewed its requests to attorneys general in California and Texas to investigate rooftop solar companies following a new lawsuit against Vivint Solar.
"In an interview Friday, Stevens said his organization has gathered solar company consumer complaint data from multiple states and has previously requested investigations, based on evidence of 'false and misleading actions,' by the attorneys general of California, Florida, Oregon and Texas. Stevens said he was 'not surprised' by the allegations leveled against Vivint Solar in Balderas' filing."
"As Congress debates tax reform, which may include provisions to hobble investment in wind and solar power generation, it is critical that when discussing renewable energy, American consumers are not forgotten. Specifically, bad actors in the rooftop solar industry must not be allowed to continue to abuse and mislead customers who are considering spending as much as $20,000 to install solar panels on their homes," writes CfA Executive Director Daniel Stevens in The Hill.
On December 7, 2017, Campaign for Accountability released a report highlighting the findings of its year-long investigation into the unscrupulous sales practices of the rooftop solar industry. CfA’s investigation found consumers filed more complaints against SolarCity and Vivint Solar than any other company.
"Complaints against rooftop solar companies have skyrocketed in recent years as more Americans have installed solar panels on their rooftops. The complaints, filed by angry customers, reveal how rooftop solar companies exploit consumers – especially low-income and elderly homeowners. Federal regulators have taken notice: The Securities and Exchange Commission is investigating whether rooftop solar companies are playing by the rules."